Warranty Administrator

About Thermal Equipment

Thermal Equipment Sales, a Lexington based HVAC Company, is seeking a Warranty Administrator.

Position Summary

● Submit warranty registration paperwork to manufacturers as new equipment is commissioned ● Submit completed equipment startup paperwork to customers ● Author detailed warranty coverage letters for projects and provide to customers ● Receive and respond to repair calls from customers ● Coordinate with service team dispatcher to schedule technicians to perform repairs ● Keep customer informed on when a technician will arrive and provide customer with a report after ● Work with service team to determine best approach to each warranty repair ● Submit warranty claims to equipment manufacturers for manufacturing defects as needed ● Follows up on payment of outstanding claims through resolution ● Manages warranty parts orders and failed part returns as needed ● Arranges for failed parts to be shipped to the equipment manufacturer or to be scrapped ● Files all warranty service records to each job ● Keeps informed of all factory recalls and bulletins ● Coordinate factory recall campaign services as required ● Manage, track and generate reports for warranty expenses ● other duties, as needed

Description & Responsibilities: