Inside Sales Parts Support

About Thermal Equipment

Due to strong growth, Thermal Equipment Service, a Lexington based HVAC Company is seeking a Parts Counter Representative that will work directly with our Sales and Service companies.

Position Summary

  • Provide Excellent Service over the phone and in person
  • Monitor orders to ensure proper information is supplied and take proactive measure to ensure the accuracy of all orders
  • Process all orders between our Thermal Equipment Sales and Thermal Equipment Service workforce
  • Responding to inquiries, questions or complaints regarding Parts services and finding solutions to ensure satisfaction

    Job Requirements

  • High School Diploma
  • Knowledge of HVAC parts and equipment required
  • Excellent organization and communication skills
  • Able to operate a forklift
  • Have the ability to lift up to 50 pounds: Be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices)
  • Proven commitment to customer service and a safe work environment
  • PC skills a must, with knowledge of Microsoft Office products
  • Ability to work independently, but meet assigned goals and objectives in designated time frames