Customer Service Representative

About Thermal Equipment

The service department has always been in existence since 1957 under Thermal Equipment Sales, Inc., and grew large enough to require its own corporate structure in 2008. Thermal Equipment Service, Inc. has evolved to a culture of the highest technical capability and professionalism in the region. The new management team on Damon Johnson and Jeremy Ray, who became business partners in 2013, are ambitiously driving the expansion and future of the Service firm. Teamwork, Safety and Integrity continue to hold top priority when it comes to operational excellence. Our vision remain the best HVAC service provider in the region, offering versatility, diversity and abilities to service all HVAC industry needs. Our mission is customer satisfaction. We keep commercial and industrial facilities operating by providing full-service heating and air conditioning solutions, and we accomplish this by using an elite squad of highly trained technicians.

Position Summary

We are looking for someone to call on our existing client base in the Central & Louisville Kentucky areas. This is a great opportunity to join one of the best service companies in the industry. We offer a competitive benefits package and have set high expectations for our applicants. Valid license and clean background, Technical or Trade School certification is a plus, Computer literacy in Windows, MS Office, Excel and Outlook. Applicants must be organized, great communication skills, ability to adapt to new people and challenges. Positive attitude, critical thinking skills, and maintaining a high level of professionalism in a fast-paced environment.

Build relationships and establish a faithful customer network to achieve market penetration. Consistently positioning Thermal Equipment Service to provide work for new customers. Including building owners, developers, property managers and general contractors. Work with internal and external staff to identify and provide solutions by obtain necessary information to estimate, prepare and present written proposals for HVAC replacements, retrofits, installations and maintenance. Will need to meet annual sales quotas and required minimum profit margins. Along with other assignments as required.
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